Privacy Policy

1. Introduction

Homoeo Amigo (operated by 212 Healthcare Pvt Ltd) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Book an appointment
• Fill out a contact form
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Date of birth
• Gender
• Address
• Medical history and health information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To schedule appointments, provide consultations, and deliver treatment
• Communication: To send appointment reminders, treatment updates, and respond to inquiries
• Improve Services: To analyze usage patterns and improve our website and services
• Marketing: To send promotional materials and newsletters (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Safety: To monitor and prevent fraudulent or unauthorized activities

4. Medical Information Privacy

We understand the sensitive nature of medical information and take special care to protect it:

• Medical records are stored securely and accessed only by authorized healthcare professionals
• We do not share your medical information with third parties without your explicit consent, except as required by law
• All staff members are trained in patient confidentiality and data protection
• Digital prescriptions and records are encrypted and stored securely

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 With Your Consent

We may share your information when you give us explicit permission to do so.

5.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Email delivery services
• Website hosting
• Analytics services

5.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

7.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your browsing to show relevant ads

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at customercare@homoeoamigo.com

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

11. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Medical records are retained in accordance with Indian healthcare regulations and professional standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: